Returns and Exchanges
Returns
Item doesn't fit? Not quite what you expected it to be? Don't worry we won't leave you hanging!
We stand behind our products at TBF and we value your business greatly, therefore you have 15 days from the time of purchase to return your item. In cases of preorder, you have 15 days from the time the item is ready for pickup and for shipping orders 15 days from date of delivery to return or exchange your item for any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition or damaged in any way not due to our error would not be eligible for return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your store credit or exchange.
If you are approved, then your return will be processed and you will be awarded a gift card in the amount of your return in store credit or an exchange.
Sale items and Jewelry
Only regular priced items may be returned, unfortunately sale items are not eligible for return or exchange. This is true for individual sale items or on site wide sales. Jewelry also may not be returned and is always final sale.
Exchanges (if applicable)
If you would like to do an exchange please email us at thebluefairync@gmail.com to begin the exchange process. The return mailing address is: 3507 Needham Road Bailey, NC 27807.
Contact Us!
If you have any issues with returns, exchanges or anything else please reach out to us at thebluefairync@gmail.com and we would be glad to assist you. We value our customers very much and want you to be happy with your TBF experience!
Our Story
Welcome to TBF Boutique! We are a locally owned and operated boutique from Wilson, NC!
I am Lisa Patterson and along with my husband Rusty we own TBF Boutique! We are so excited that our path has crossed with yours. There are many boutiques that you could choose to shop from on the internet, and we are grateful that you chose us! 🥰. We believe in hard work, dedication and customer service that surpasses everyone. We have been honored in 2019 as a runner up in Wilson’s Choice for “Favorite Boutique” and in 2020, we were honored and humbled to receive the First Place award for Wilson’s Choice “Favorite Boutique”.
Many people ask how we started, well this is how the story goes. After years of selling through various MLM companies, I realized that selling for other people was not fulfilling. I needed something to call my own. This initial feeling was the seed that blossomed into The Blue Fairy.
In 2017, with a very small investment, our adventure began! We took all the money we could scrounge up and set out on what would be the greatest and most fulfilling journey of our lives.
We started with only a tiny box of jewelry. Jewelry was going to be our primary focus but our customers had other ideas! I was constantly being asked where I got my clothing, bags etc.. I was a little hesitant but eventually decided to have a little faith and expanded into clothing and eventually all kinds of other accessories as well!
TBF 💙🧚♀️ started solely online, selling through Facebook, small shops and vendor shows. Vendor shows are super fun and we have met so many wonderful people through them that we now call friends. It’s all fun and games until it takes multiple hours for set up and breakdown (while you’re still working full time). A customer AKA Fairy Doll (that is what we call all of our customers and employees) told me at a vendor show that my setup looked like a store and that I needed to open a storefront.
When we finally got our minds wrapped around having an actual physical store, we found a location in ONE DAY! It was perfect, I taught Zumba at this location a couple of times and always said if we owned a business that this would be the perfect place. In December of 2018 we officially had our very own brick and mortar store!
We have since expanded to a bigger location and made so many new friends along the way!
Especially all the girls that we have had the opportunity to employ at TBF We knew we would probably have to hire a team when we opened our store, but we never knew that this team would become more like family!
We can't wait to move forward and see what the future holds for us and of course for all of our fairy dolls!!!
Thanks for participating in our little journey!!
-LISA
💙🧚♀️
